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Seagate Warranty Void Checklist
Seagate reserves the right to return the product un-repaired or impose repair charges on product returned with warranty voiding conditions. Such conditions include, but is not limited to, the below examples of warranty-void conditions. Seagate also reserves the right to modify or add to the existing criteria list when new conditions requiring voiding of our warranty are identified. For more information on Seagate and our Warranty Return Procedure, visit http://www.seagate.com/.
Note: Any parts found obviously broken or damaged will be warranty-void.
**Improper Packaging**
http://www.seagate.com/staticfiles/support/warranty/images/wrong%20pack.jpg
No ESD bag or SeaShell, wrong box
Wrong Packaging Box
http://www.seagate.com/staticfiles/support/warranty/images/wrong%20pack2.jpg
Too many drives in a box with not enough drive protection
Top Cover
http://www.seagate.com/staticfiles/support/warranty/images/dented%20topcover.jpg
Dents in casing **
Top Cover**
http://www.seagate.com/staticfiles/support/warranty/images/top%20cover%20scratches.jpg
Heavy scratches on case **
Counterfeit/Damaged Labels**
http://www.seagate.com/staticfiles/support/warranty/images/fake%20Maxtor%20label.JPG
Fake labels
Label with wrong information **
Counterfeit Labels**
http://www.seagate.com/staticfiles/support/warranty/images/mismatched%20drive%20serial.JPG
Counterfeit ancillary labels **
Casing**
http://www.seagate.com/staticfiles/support/warranty/images/chip-off.jpg
Chipped or broken **
Casing**
http://www.seagate.com/staticfiles/support/warranty/images/corrosion.JPG
Rusty and corroded **
PCBA**
http://www.seagate.com/staticfiles/support/warranty/images/burnt%20component.jpg
Burnt component proximity to power connector **
PCBA**
http://www.seagate.com/staticfiles/support/warranty/images/Missing%20component.jpg
Missing component **
PCBA Connector**
http://www.seagate.com/staticfiles/support/warranty/images/crack%20connector.jpg
Damaged **
PCBA Connector**
http://www.seagate.com/staticfiles/support/warranty/images/burnt%20connector.jpg
Burnt connector
PCBA Connector
http://www.seagate.com/staticfiles/support/warranty/images/Connector%20missing%20pins.JPG
Missing pins **
Baseplate**
http://www.seagate.com/staticfiles/support/warranty/images/sever%20scratch.jpg
Heavy scratches **
Baseplate**
http://www.seagate.com/staticfiles/support/warranty/images/damage%20screw%20mounting%20hole.jpg
Damaged mounting screw hole **
Baseplate**
http://www.seagate.com/staticfiles/support/warranty/images/screw%20stuck_baseplate.JPG
Screw stuck **
Baseplate**
http://www.seagate.com/staticfiles/support/warranty/images/dented%20baseplate.jpg
Dented baseplate **
External Drive**
http://www.seagate.com/staticfiles/support/warranty/images/pry%20open%20casing.JPG
Pried open casing **
External Drive**
http://www.seagate.com/staticfiles/support/warranty/images/erased%20label%20label_full.jpg
Erased label **
External Drive**
http://www.seagate.com/staticfiles/support/warranty/images/erased%20label.jpg
Erased label
Updated March 2009